Terms & Conditions

Effective Date: September 20, 2026

Welcome to Happy Hellos Cleaning Co. These Terms & Conditions (“Terms”) govern your use of the Happy Hellos Cleaning Co. website and your purchase, booking, or use of our residential cleaning services.

By using our website, submitting a booking, purchasing a service, or otherwise engaging Happy Hellos Cleaning Co. for services, you acknowledge and agree to these Terms.

About Happy Hellos Cleaning Co.

Happy Hellos Cleaning Co. provides residential cleaning services in Tulsa, Oklahoma and surrounding communities. Our services may include Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Focus Hours, Recurring Services, Residential Post Construction Cleaning, and available add-on services. Specific services, availability, pricing, and service areas may change from time to time.

Booking & Customer Information

Customers are responsible for providing complete and accurate information when requesting or booking a service.

This includes, as applicable:

Property address and contact information
Accurate square footage
Bedroom and bathroom count
Property condition
Requested services and add-ons
Access instructions
Parking information or restrictions
Pets present at the property
Restricted or off-limits areas
Known safety concerns
Any other information reasonably necessary to properly prepare for the service

Pricing and service recommendations may be based on the information provided during booking.

If the property, condition, requested work, or other material information differs significantly from what was represented when the service was booked, Management may determine that additional time, services, add-ons, pricing, or rescheduling are necessary. Additional work will not be performed without appropriate authorization and payment.

Booking Photos & Property Descriptions

Happy Hellos Cleaning Co. may require photographs of the property when booking new or non-recurring services. This may include Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Focus Hours, Residential Post Construction Cleaning, or other services where photographs are reasonably necessary to understand the property's condition or requested work. Recurring customers generally do not need to submit new photographs before every regularly scheduled visit. If photographs genuinely cannot be provided, Management may accept a sufficiently detailed description of the property and its condition. In these situations, the initial walkthrough may need to be more detailed so that the property's condition and requested work can be properly documented.

Pricing & Service Scope

Customers are purchasing the specific service and scope identified in their booking.

Fixed-price cleaning services are not hourly services. The price represents the booked service and applicable property tier rather than a guaranteed number of labor hours. Accordingly, the price does not decrease because a service is completed sooner than expected, fewer areas ultimately require attention, or the Crew Member completes the purchased scope efficiently. Similarly, purchasing a fixed-price service does not create an unlimited amount of cleaning work. Work outside the purchased scope may require an additional service or add-on.

Focus Hours

Focus Hours are time-based cleaning appointments intended for customers who want cleaning attention directed toward specific priorities. Focus Hours have a two-hour minimum and are available in predefined time increments. Customers should communicate their priorities so the Crew Member knows which areas or tasks should receive attention first. Because Focus Hours are time-based, completion of every requested task cannot be guaranteed within the reserved period.

If additional time is desired and scheduling permits, additional time must be authorized, booked, and paid through Happy Hellos Cleaning Co.

Add-On Services

Certain tasks are available as separately priced add-ons and are not automatically included with every cleaning service. Applicable add-ons must be selected or authorized through Happy Hellos Cleaning Co.

If a Crew Member identifies additional work that appears necessary, the Crew Member does not independently determine or negotiate pricing with the customer. Management handles pricing, service modifications, additional charges, and authorization.

Payment

Payment is required according to the terms presented during booking or invoicing.

Happy Hellos Cleaning Co. uses Stripe as its third-party payment processor. Payment information submitted through Stripe is processed according to Stripe's applicable terms and privacy practices.

Customers authorize Happy Hellos Cleaning Co. and its payment processor to charge the payment method provided for authorized services, add-ons, applicable cancellation or rescheduling charges, and other amounts agreed to in connection with the booking. All payments may be subject to processing fee collection at the time the payment is remitted. Customers are responsible for ensuring that their payment information remains accurate and valid.

Same-Day Service

Same-day service is not routinely available and cannot be guaranteed. Any same-day accommodation requires Management approval and the $90 Same-Day Emergency Add-On. The Same-Day Emergency Add-On is non-refundable. Same-day appointments may be created or invoiced manually by Management based on Crew Member availability and the circumstances of the request.

Customer Access & Presence

Customers must provide safe and authorized access to the property at the scheduled service time.

For applicable services, an adult age 18 or older must be available for the initial and final walkthroughs.

The adult is not required to remain alongside the Crew Member throughout the cleaning, but the customer or another authorized adult should remain reasonably reachable by telephone or text during the appointment in case access questions, service decisions, or unexpected circumstances arise.

Customers are responsible for providing any necessary keys, entry codes, gate information, building access, parking instructions, or other access arrangements before the appointment.

Utilities & Working Conditions

Customers must ensure that the property has the utilities reasonably necessary to perform the purchased service, including working electricity and running water where required. The property must also provide reasonably safe working conditions. Happy Hellos Cleaning Co. may decline, pause, modify, or discontinue work when conditions create an unreasonable health or safety concern or prevent the purchased service from being properly performed.

Initial Walkthrough

An initial walkthrough allows the customer and Crew Member to confirm the service areas, identify customer priorities, document existing conditions, identify restricted areas, and address relevant access or property information. The walkthrough does not independently modify the purchased service or authorize additional work. Changes to the booked service, pricing, or scope must be approved through Management.

Final Walkthrough

Customers should participate in a final walkthrough whenever required or reasonably possible.

The final walkthrough provides an opportunity to review the completed service and identify an immediate concern while the Crew Member is still present. If the customer or authorized adult cannot participate in the final walkthrough, Happy Hellos Cleaning Co. may rely on service documentation, including applicable photographs, to document completion of the service.

Before & After Service Documentation

Crew Members may take appropriate before-and-after photographs of areas being serviced.

These photographs may be used for:

Documenting the property's condition
Confirming completion of the purchased service
Quality assurance
Resolving customer questions or concerns
Documenting existing damage or conditions
Internal service records

Service documentation is handled in accordance with our Privacy Policy.

Happy Hellos Cleaning Co. will not intentionally publish identifiable photographs of a customer's private residence for advertising or promotional purposes without appropriate permission.

Crew Member Arrival

We understand that travel conditions, previous appointments, traffic, and other circumstances may occasionally affect arrival times. Crew Members have a 30-minute arrival grace period when appropriate communication is provided. When a Crew Member arrives late for a time-based service such as Focus Hours, the late arrival time is deducted from the service period rather than charged to the customer as cleaning time. For example, if a two-hour Focus Hours appointment begins 25 minutes late because of the Crew Member's arrival, the customer receives the remaining 95 minutes of the scheduled appointment.

Customer Delays & No Access

Customers are responsible for ensuring that the Crew Member can access the property at the scheduled time.

If a Crew Member cannot enter the property because of an unavailable customer, incorrect access instructions, locked gate, missing key, inaccessible building, or another customer-controlled access issue, the appointment may be treated as a no-show/no-access appointment.

A qualifying customer no-show or no-access appointment is non-refundable.

One-Time Rescheduling

For one-time services:

Rescheduling before the scheduled service date is available at no additional charge, subject to availability. A same-day reschedule results in a charge equal to 25% of the total booked service price.

The original payment remains applied to the rescheduled service.

One-Time Cancellations

For one-time services, the following cancellation terms apply:

Cancellation TimingAmount RetainedMore than 72 hours before service0%Within 72 hours25%Within 24 hours50%Same-day cancellation75%Qualifying customer no-show/no-access100%

When a partial cancellation amount applies, the remaining eligible balance will be refunded according to the original payment method and applicable payment-processing timelines.

The Same-Day Emergency Add-On remains non-refundable.

Recurring Service Rescheduling & Cancellations

Recurring customers may reschedule an appointment through the day before the scheduled service without an additional charge, subject to availability.

A same-day recurring reschedule results in a charge equal to 25% of the scheduled service price.

A same-day recurring cancellation results in 50% of the scheduled service price being retained.

Qualifying recurring-service no-show or no-access situations may be handled under the applicable no-show/no-access policy.

Recurring Service Pricing

Recurring pricing is based on the selected service frequency and continued recurring-service arrangement.

Changes in frequency, property size, service scope, property condition, or other material circumstances may affect recurring pricing.

Recurring appointments remain subject to availability and applicable booking policies.

Customer Preparation & Expectations

Customers are expected to provide reasonable access to the areas included in the purchased service.

Personal belongings do not need to be professionally organized before our arrival. However, excessive clutter or inaccessible surfaces may limit the Crew Member's ability to clean those areas effectively.

Customers should secure important documents, cash, jewelry, medications, fragile valuables, firearms, and other sensitive or high-value property before service.

Customers should also identify fragile items, damaged fixtures, unstable furniture, delicate surfaces, or other conditions requiring special attention before cleaning begins.

Pets

We are happy to provide services in homes with pets.

Customers are responsible for informing us about pets at the property and securing any animal when necessary for the safety and comfort of the pet and Crew Member.

Happy Hellos Cleaning Co. is not responsible for a pet escaping when the customer has not provided reasonable containment or appropriate instructions.

Excessive pet hair, pet stains, pet odors, or other conditions requiring work beyond the purchased service may require an applicable pet-treatment add-on.

Existing Damage & Delicate Items

Normal cleaning can sometimes reveal pre-existing wear, deterioration, staining, scratches, loose fixtures, failing finishes, damaged grout, deteriorated caulking, unstable items, or other conditions that were less visible before cleaning.

Customers should disclose known damaged, fragile, unstable, antique, specialty, or unusually delicate items or surfaces before service.

Happy Hellos Cleaning Co. is not responsible for ordinary wear, pre-existing damage, inherent defects, deterioration, or damage resulting from an item or surface that cannot reasonably withstand normal cleaning.

Damage Concerns

If a customer believes property was damaged during service, the concern should be reported to Management promptly with photographs and relevant details when available. Crew Members do not independently negotiate settlements, reimbursements, credits, refunds. Management reviews damage concerns. However, Damage Claims are the sole responsibility of the crew member (contractor) in the home. Happy Hellos Cleaning Co. accepts no material responsibility for on site damages or losses.

Satisfaction Concerns

We want customers to receive the service they purchased. A legitimate concern involving an in-scope cleaning task should be reported to Management within 24 hours after completion of the service.

Customers should identify the specific area or task involved and provide supporting photographs when reasonably requested. Management may review service documentation, including before-and-after photographs, when evaluating the concern. When Management determines that an eligible in-scope area was reasonably missed or not completed to the expected service standard, Happy Hellos Cleaning Co. may arrange an appropriate corrective cleaning. Requests for additional work, tasks outside the purchased scope, normal wear or permanent conditions, or issues reported outside the applicable reporting period are not considered missed-service concerns.

Refunds, Credits & Policy Decisions

Crew Members are not authorized to issue refunds, credits, discounts, complimentary services, policy exceptions, or pricing adjustments. All such decisions are handled by Management. Any refund that is approved will generally be returned through the applicable original payment method, subject to payment-processor timelines.

Independent Crew Members

Cleaning services may be fulfilled by independent contractor Crew Members working with Happy Hellos Cleaning Co. Happy Hellos Cleaning Co. coordinates customer bookings, service requirements, payments, customer support, and administrative matters. Customers should direct questions regarding pricing, scheduling, cancellations, refunds, credits, complaints, service changes, or other administrative matters to Management rather than attempting to negotiate those matters directly with a Crew Member.

Respectful Conduct

Happy Hellos Cleaning Co. is committed to providing respectful service and expects the same consideration for Crew Members. Threatening, abusive, discriminatory, sexually inappropriate, harassing, dangerous, or otherwise unacceptable behavior toward a Crew Member may result in immediate termination of the service. Happy Hellos Cleaning Co. may decline future service when necessary to protect Crew Members, customers, property, or business operations.

Website Use

The Happy Hellos Cleaning Co. website is provided for lawful personal and informational use.

Users may not attempt to interfere with website operation, gain unauthorized access to systems or information, submit fraudulent bookings, misuse website features, impersonate another person, or use the website for unlawful purposes. Website content, branding, graphics, text, logos, service descriptions, and other materials owned by Happy Hellos Cleaning Co. may not be reproduced or commercially used without authorization except as permitted by applicable law.

Website Information & Availability

We make reasonable efforts to keep website information accurate and current. However, service availability, appointment times, pricing, promotions, service areas, and other information may change.

Submission of a website form or booking request does not guarantee availability until the applicable booking has been accepted or confirmed.

Third-Party Services & Links

Our website and business operations may use or link to third-party services, including payment, scheduling, communication, analytics, and technology providers. Use of third-party services may also be governed by the applicable provider's own terms and privacy policies. Happy Hellos Cleaning Co. is not responsible for the independent operation or content of third-party websites that we do not control.

Privacy

Personal information collected through our website, booking process, communications, and services is handled in accordance with the Happy Hellos Cleaning Co. Privacy Policy. Customers should review the Privacy Policy for additional information regarding personal information, service photographs, website technologies, third-party providers, and Stripe payment processing.

Limitation of Liability

To the extent permitted by applicable law, Happy Hellos Cleaning Co. will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from website use or cleaning services.

Nothing in these Terms is intended to waive or restrict rights or remedies that cannot lawfully be waived or restricted.

Changes to These Terms

Happy Hellos Cleaning Co. may revise these Terms & Conditions periodically to reflect changes in our services, policies, website, technology, business practices, or applicable requirements. The current version will be posted on our website with its effective date. Bookings are generally governed by the terms applicable to the transaction or service at the relevant time.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.